Contact information
Effective Date: November 13, 2026
Website: https://www.epicbakezone.world/
At Epic Bake Zone, we value clear communication and helpful customer support. Whether you are looking for information about a stapler, need assistance with a ruler or eraser, have a question about an existing order, or want to understand our shipping and return procedures, we welcome your inquiry.
Our business and customer service details are provided below.
1. Business Details
Store Name: Epic Bake Zone
Legal Business Name: IFBC AMERICA LLC
Business Address:
661 County Road 13 S
Saint Augustine, FL 32092
United States
Customer Service Contact: Shianela Benavides Maguino
Customer Service Email: [email protected]
Website: https://www.epicbakezone.world/
For the most efficient assistance, please contact us by email and include relevant order details whenever your inquiry concerns a purchase.
2. Products and Customer Support
Epic Bake Zone offers stationery and everyday office supplies, including staplers, rulers, and erasers.
Our customer service team can assist with questions concerning:
Product Information
Questions about product descriptions, listed features, dimensions, materials, colors, intended uses, and other information available on our product pages.
Order Assistance
Questions about order confirmations, order details, payment status inquiries, and purchases submitted through our website.
Shipping and Delivery
Assistance with shipping fees, tracking information, delivery progress, address corrections before dispatch, and packages that appear delayed or missing.
Returns and Refunds
Guidance on return eligibility, return instructions, refund requests, replacement inquiries, and products that arrive damaged or incorrect.
Website Support
Help with general website questions, checkout difficulties, and other issues encountered while using our online store.
3. How to Contact Us About an Order
If your inquiry relates to an existing purchase, please include as many of the following details as reasonably possible:
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Your full name.
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Your order number.
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The email address used during checkout.
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The product name or description.
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A clear explanation of your question or concern.
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Photographs or supporting information, if relevant.
These details help us identify the correct transaction and understand the issue more efficiently.
If a product arrives damaged or incorrect, photographs of the item and its packaging may be especially helpful.
4. Business and Return Address
Our business and return address is:
IFBC AMERICA LLC
661 County Road 13 S
Saint Augustine, FL 32092
United States
Please contact us by email before sending merchandise back. Some returns require prior review or specific instructions. Sending a package without first confirming the return procedure may delay its identification and processing.
5. Shipping Fee Information
Our current shipping arrangement is:
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Orders totaling $10.00 or more qualify for free shipping.
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Orders totaling less than $10.00 are charged a $5.99 shipping fee.
The applicable charge will be displayed during checkout before you submit your order.
6. Customer Service Email
For general inquiries, please contact:
To help us direct your message, you may use a subject line such as:
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Order Status – [Order Number]
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Shipping Question – [Order Number]
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Return Request – [Order Number]
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Refund Inquiry – [Order Number]
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Damaged or Incorrect Item – [Order Number]
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Product Information Request
For your security, please do not include full payment card numbers, passwords, or other highly sensitive information in ordinary email correspondence.
7. Our Commitment to Customers
We aim to provide clear product information, understandable store policies, and practical assistance when questions arise. We value customer feedback and use it to identify opportunities to improve our product descriptions, order communications, and shopping experience.
Thank you for visiting Epic Bake Zone and considering our products for your stationery, school, and everyday office needs.