Refund policy
Effective Date: November 13, 2026
Website: https://www.epicbakezone.world/
Business Name: IFBC AMERICA LLC
At Epic Bake Zone, we believe that useful everyday supplies should make work, study, and organization easier. Whether you have purchased a stapler for your desk, a ruler for measuring and drawing, or an eraser for correcting written work, we want your order to arrive in satisfactory condition and meet the expectations created by its product description.
This Return and Refund Policy explains the conditions for returning products, requesting refunds, reporting damaged or incorrect merchandise, and seeking replacements. Please review the following information before submitting a return request.
1. Return Period
Customers may request a standard return within 30 calendar days after the date of delivery.
To be considered for a standard return, the product should:
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Be unused and in its original condition.
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Be returned with its original packaging, labels, accessories, and included components where reasonably available.
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Not show damage caused by improper handling, unauthorized modification, or use beyond reasonable inspection.
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Be accompanied by the original order number or another reasonable proof of purchase.
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Be covered by a return request submitted within the stated return period.
We understand that customers may need to inspect an item before deciding whether it is suitable. Reasonable inspection does not automatically disqualify a return. However, products that have been substantially used, altered, or damaged after delivery may not qualify for a preference-based refund.
These conditions do not limit any rights or remedies available for defective, damaged, incorrectly supplied, or materially misrepresented merchandise.
2. Product-Specific Return Conditions
Because our products serve different stationery and office purposes, the condition of each item will be considered in light of its intended use.
Staplers
Staplers should be returned unused and in their original condition. Where applicable, the original packaging, protective materials, included accessories, and any supplied instructions should be included.
A stapler that has been heavily used, disassembled, modified, or damaged through improper handling may not qualify for a change-of-mind return. If the stapler arrives with a broken mechanism, damaged body, missing included component, or another issue that affects its ordinary function, please contact us for assistance.
Rulers
Rulers should be returned clean, undamaged, and free from markings, cuts, cracks, or alterations. Products that have been cut, permanently marked, or damaged after delivery may not qualify for a standard preference-based return.
If a ruler arrives cracked, warped, incorrectly described, or materially different from the item ordered, please provide details and photographs so we can review the issue.
Erasers
Erasers intended for a standard return should be unused and in their original packaging or condition, where applicable. Products that have been substantially used, cut, contaminated, or damaged after delivery may not qualify for a change-of-mind return.
If an eraser arrives damaged, defective, or different from the product represented on the website, please contact our customer service team.
3. Items That May Not Qualify for a Standard Return
Unless applicable law requires otherwise, a standard preference-based return may be declined when:
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The return request is submitted after the 30-day return period.
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The product has been substantially used beyond reasonable inspection.
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The item has been damaged after delivery due to misuse, neglect, accidental damage, or improper storage.
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The product has been cut, marked, altered, repaired, or disassembled.
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Essential components or accessories supplied with the product are missing.
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The returned merchandise cannot reasonably be identified as part of the original purchase.
These conditions are not intended to deny a valid claim involving a product that was defective when received, damaged before delivery, incorrectly supplied, or otherwise subject to a remedy under applicable law.
4. Damaged, Defective, or Incorrect Products
We want customers to receive the products they ordered in the condition reasonably represented by the product listing.
If your package contains a damaged, defective, incomplete, or incorrect item, please contact us as soon as reasonably possible after discovering the problem.
Please provide:
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Your order number.
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Your full name and the email address used at checkout.
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The name or description of the affected product.
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A clear explanation of what went wrong.
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Photographs of the product, packaging, shipping label, or affected component, if available.
For example, if a stapler arrives with a broken operating mechanism, a ruler is cracked when unpacked, or the package contains the wrong stationery item, please describe the issue and provide supporting photographs where possible.
After reviewing your request, we may offer an appropriate resolution, such as a replacement, refund, or another remedy available under applicable law. If a return is required because of our fulfillment error or a verified product problem, we will explain the return shipping arrangements and will not require you to pay return shipping costs where doing so would conflict with applicable law.
5. How to Request a Return
To begin a return, email [email protected] with the subject line:
Return Request – [Your Order Number]
Please include the following details:
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Your full name.
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Your order number.
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The product you wish to return.
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The reason for the return.
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Photographs or other supporting information, if relevant.
Our team will review the request and respond with the next steps. Please do not mail merchandise to our business address before receiving return instructions. Prior communication helps us identify the package, associate it with the correct order, and avoid unnecessary processing delays.
6. Return Address
The business and return address supplied for Epic Bake Zone is:
IFBC AMERICA LLC
Attn: Shianela Benavides Maguino
661 County Road 13 S
Saint Augustine, FL 32092
United States
Please confirm the return authorization and shipping instructions by email before sending a package.
7. Return Shipping Costs
For a standard change-of-mind return, the customer is generally responsible for the cost of shipping the product back to us, unless we agree otherwise or applicable law requires a different arrangement.
If a product is returned because it was damaged before delivery, defective, incorrectly supplied, or affected by an error attributable to our fulfillment process, we will explain the appropriate return or replacement arrangement. We will not impose return shipping costs where doing so would conflict with a customer's rights under applicable law.
Any original shipping charges or other amounts paid will be handled according to the circumstances of the return and applicable legal requirements.
8. Refund Review and Processing
After an approved return is received, we will review the returned product and determine whether it meets the applicable return conditions. If additional information is needed, our team may contact you.
For ordinary approved returns, we generally aim to submit the refund within 5–10 business days after the returned merchandise has been received and reviewed. The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.
Refunds are generally issued to the original payment method. If that payment method is no longer available, please contact us so that we can discuss an appropriate alternative consistent with applicable law.
The processing timeframe above is a general estimate for ordinary returns. Any shorter deadline required by applicable law will take priority.
9. Partial Refunds
A partial refund may be considered in circumstances where permitted by law, such as when a returned item is missing an included accessory or has sustained damage after delivery.
Before applying any adjustment, we will explain the reason and the relevant condition of the returned product. We will not apply arbitrary deductions or use a partial refund to avoid a remedy that a customer is legally entitled to receive.
10. Order Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible at [email protected] and include your order number.
We will make reasonable efforts to stop an order that has not entered fulfillment or shipment. If the order has already been processed or handed to a carrier, cancellation through the order system may no longer be possible. In that case, you may contact us about the return procedure after delivery.
This section does not limit any cancellation or refund rights provided by applicable federal or Florida law.
11. Unshipped or Delayed Orders
If we cannot ship an order within the applicable promised timeframe, we will provide the notice and options required by law. Depending on the circumstances, customers may be offered the choice to accept a revised shipping date or cancel the unshipped order for a refund.
Where a refund is legally required because merchandise will not be shipped, we will process it within the applicable legal timeframe.
12. Exchanges and Replacements
If you receive a damaged, defective, incomplete, or incorrect item, we may arrange a replacement where appropriate and available.
For a preference-based exchange, availability will depend on current inventory and the arrangements confirmed by our customer service team. We may instead ask you to follow the standard return procedure and place a new order for the preferred product.
13. Contact Information
For return questions, refund requests, or replacement assistance, please contact:
IFBC AMERICA LLC
Attn: Shianela Benavides Maguino
661 County Road 13 S
Saint Augustine, FL 32092
United States
Email: [email protected]
Website: https://www.epicbakezone.world/
14. Applicable Law
This policy is intended to operate in accordance with applicable federal laws of the United States and the laws of the State of Florida. Nothing in this policy is intended to waive, exclude, or restrict any consumer right or remedy that cannot legally be waived or restricted.
If any provision is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.