Shipping policy
Effective Date: November 13, 2026
Website: https://www.epicbakezone.world/
Business Name: IFBC AMERICA LLC
At Epic Bake Zone, we want ordering everyday stationery and office supplies to be straightforward and convenient. Whether you are purchasing a stapler for your workspace, a ruler for measuring and drawing, or an eraser for school or office use, this Shipping Policy explains how shipping fees are calculated, how orders are prepared, and what to do if a delivery problem occurs.
Please review this policy before completing your purchase.
1. Shipping Availability
Customers may place orders through our website for destinations supported by the checkout process.
Available delivery destinations may depend on carrier coverage, fulfillment arrangements, product characteristics, and other operational considerations. If a destination cannot be served, the checkout process may not permit the order to be completed.
Please provide a complete and accurate delivery address, including:
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Recipient's full name.
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Street address.
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Apartment, suite, or unit number, if applicable.
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City and state.
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ZIP code.
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Any additional delivery information needed by the carrier.
Accurate information helps reduce the risk of failed delivery, returned packages, and avoidable delays.
2. Shipping Fees
Epic Bake Zone uses the following shipping fee structure:
Orders of $10.00 or more: FREE SHIPPING
Orders below $10.00: $5.99 shipping fee
The applicable shipping fee will be calculated and displayed during checkout before you submit your order.
Unless the checkout page expressly states otherwise, the threshold is based on the merchandise subtotal before the shipping fee and separately displayed taxes.
If a promotional offer provides different shipping terms, the conditions of that offer will apply to qualifying purchases.
3. Order Processing
After an order is submitted, it may go through several preparation stages before it is handed to a carrier.
These stages may include:
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Reviewing the order information.
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Confirming payment status.
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Checking product availability.
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Selecting and preparing the ordered items.
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Packaging merchandise for transportation.
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Preparing shipping documentation.
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Arranging carrier collection or dispatch.
Processing time is different from transit time. A shipping label may be created before the carrier physically receives the package, so tracking information may not show movement immediately.
We do not promise a specific processing or delivery period unless a definite timeframe is expressly displayed during checkout or confirmed in writing.
4. Shipping and Delivery Estimates
Any shipping or delivery estimate shown on our website, at checkout, or in an order communication should be understood according to the wording used.
Unless expressly described as guaranteed, an estimate is not an absolute delivery guarantee. Actual delivery may be affected by carrier capacity, weather, transportation conditions, destination accessibility, seasonal demand, and other circumstances.
We aim to fulfill orders within the applicable promised timeframe. If no shipping time is stated, applicable federal law may impose a default shipment period.
5. Tracking Information
If tracking is available for your shipment, it may be provided through an order email or another communication after the carrier accepts the package.
Tracking details may not update immediately after a shipping label is generated. The carrier may need additional time to scan the parcel and display its first tracking event.
If tracking has not updated for an extended period or appears inconsistent with your order details, please contact [email protected] and include your order number.
6. Address Changes
Customers are responsible for reviewing their delivery information before submitting an order.
If you notice an address error after checkout, contact us as quickly as possible. We will make reasonable efforts to correct the information before the package enters the shipping process, but we cannot guarantee that a change will remain possible after fulfillment has begun.
If a package is returned because the address was incomplete, incorrect, or undeliverable, we may contact you to confirm the correct information and discuss available reshipping arrangements.
Any additional shipping charge for a reshipment caused by customer-provided address errors will be disclosed before the reshipment is arranged, subject to applicable law.
7. Packages Marked as Delivered
If tracking indicates that a package was delivered but you cannot locate it, we recommend taking the following steps:
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Check the front door, porch, mailbox, parcel locker, reception area, or usual delivery location.
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Ask household members, neighbors, or building management whether they accepted the package.
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Review the carrier's tracking details for delivery notes or photographs, if available.
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Contact the carrier to request additional delivery information.
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If the package remains missing, email us with your order number and a summary of the steps taken.
We will review the available order and tracking information and work with the carrier where appropriate. A delivery scan alone does not eliminate any consumer rights that may apply to an undelivered or lost order.
8. Damaged Packages and Missing Items
If your order arrives with visible shipping damage, missing products, or an item that appears damaged when unpacked, please contact us promptly.
Please provide:
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Your order number.
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The name or description of the affected product.
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A brief explanation of the issue.
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Photographs of the shipping package, label, internal packaging, and affected product where possible.
For example, if a stapler arrives with a damaged mechanism, a ruler is cracked, or the package is missing an item shown in the order confirmation, please send us the relevant details.
We will review the issue and determine an appropriate resolution, which may include a replacement or refund where warranted and permitted by law.
9. Delayed Shipments
We make reasonable efforts to fulfill orders within the timeframe represented during the purchase process. However, delays may occur because of:
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Carrier service interruptions.
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Severe weather or transportation disruptions.
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Inventory or fulfillment problems.
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Incomplete or incorrect address details.
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Seasonal order volume.
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Other circumstances beyond our reasonable control.
If we cannot ship an order within the applicable promised period, we will provide the notice and options required by law. Depending on the circumstances, you may be offered the opportunity to accept a revised shipping date or cancel the unshipped order for a refund.
The Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule requires sellers to have a reasonable basis for their shipping representations and, when they cannot meet the applicable deadline, to provide the required delay notice and cancellation/refund option.
10. Order Cancellation Before Shipment
If you wish to cancel an order, contact [email protected] as soon as possible and include your order number.
We will make reasonable efforts to stop an order that has not entered fulfillment or shipping. Once a package has been handed to a carrier, cancellation through the order-processing system may no longer be possible.
If the order has already shipped, please refer to our Return and Refund Policy for available options after delivery.
Nothing in this section limits any cancellation or refund right provided by applicable federal or Florida law.
11. Multiple Products and Separate Shipments
Orders containing multiple products may sometimes be prepared or shipped in separate packages due to inventory, packaging, or fulfillment arrangements.
Where separate tracking is available, the tracking details may be provided individually. Receiving one package does not necessarily mean that the remaining products have been cancelled.
If an item cannot be shipped, we will communicate with the customer and provide any refund or other remedy required by applicable law.
12. Shipping Fees and Refunds
Shipping charges are calculated at checkout according to the merchandise subtotal and any applicable promotion.
If an order is cancelled before shipment or merchandise cannot be shipped and a refund is required, shipping fees and other amounts paid will be handled in accordance with applicable legal requirements and the circumstances of the transaction.
For an approved preference-based return after delivery, return shipping costs are generally the customer's responsibility unless we agree otherwise or applicable law requires a different arrangement.
If a return is authorized because an item was damaged, defective, incorrectly supplied, or affected by our fulfillment error, we will explain the appropriate return shipping arrangement.
13. Customer Responsibilities After Delivery
After receiving a package, customers should inspect the packaging and products within a reasonable period.
Staplers should be handled according to their intended use and any supplied instructions. Rulers should be stored in a way that avoids bending, cracking, or damage to their measuring edges. Erasers should be kept in suitable conditions and used for their intended purpose.
If an item appears damaged, incomplete, or materially different from the order, please contact us promptly so that we can review the issue.
14. Contact Information
For shipping questions, tracking assistance, address corrections, or delivery problems, contact:
IFBC AMERICA LLC
Attn: Shianela Benavides Maguino
661 County Road 13 S
Saint Augustine, FL 32092
United States
Email: [email protected]
Website: https://www.epicbakezone.world/
15. Policy Updates
We may revise this Shipping Policy when our shipping arrangements, carrier services, fulfillment practices, or legal obligations change.
The latest version will be published on this page with an updated Effective Date. No update is intended to remove rights that have already accrued under applicable law.