Privacy policy

Effective Date: November 13, 2026
Website: https://www.epicbakezone.world/
Business Name: IFBC AMERICA LLC

At Epic Bake Zone, we recognize that trust is an important part of online shopping. When customers browse stationery products, place an order, arrange delivery, or contact customer service, certain information may be needed to provide a smooth and reliable experience.

This Privacy Policy explains how information may be collected, used, disclosed, stored, and protected when you visit our website or interact with our services. It also describes privacy choices that may be available to you under applicable law.

1. Business and Privacy Contact

Epic Bake Zone is operated by:

IFBC AMERICA LLC
661 County Road 13 S
Saint Augustine, FL 32092
United States

Customer Service Contact: Shianela Benavides Maguino
Email: [email protected]
Website: https://www.epicbakezone.world/

For privacy questions or requests, please contact us using the email address listed above.

2. Information We May Collect

The types of information we collect depend on how you use our website.

A. Information You Provide

When you place an order, submit a form, contact our team, or participate in another website activity, you may provide information such as:

  • Full name.

  • Email address.

  • Billing address.

  • Shipping address.

  • Telephone number, if requested.

  • Order number and purchase details.

  • Product selections and transaction history.

  • Return, refund, or replacement information.

  • Messages, feedback, and customer service correspondence.

  • Other information you choose to provide.

We use this information to fulfill requests, manage orders, respond to inquiries, and support our business operations.

B. Payment and Transaction Information

When you purchase products through our website, payment information may be collected and processed by a third-party payment provider.

Depending on the payment method, this may involve payment card details, billing information, transaction references, authorization results, and payment status.

We generally receive the information needed to confirm and manage the transaction. Payment card details may be handled directly by the payment provider under its own security procedures and privacy policy.

We encourage customers to review the terms and privacy information of the payment provider used at checkout.

C. Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically, depending on the website's configuration and the services in use.

This information may include:

  • IP address.

  • Browser type and version.

  • Device type and operating system.

  • Pages visited and website navigation activity.

  • Date and time of access.

  • Referring website or traffic source.

  • Approximate location inferred from technical information.

  • Website performance and error information.

  • General interaction and usage statistics.

Such information may help us understand how visitors use the website, identify technical issues, improve functionality, and protect the website against misuse.

3. How We Use Information

We may use personal information for the following purposes:

Order Management

To receive and confirm orders, verify payment status, prepare products, arrange shipment, provide order updates, and maintain transaction records.

Customer Service

To respond to product questions, investigate delivery concerns, assist with return requests, review refund inquiries, and communicate about missing, damaged, defective, or incorrect items.

Website Maintenance

To maintain website functionality, troubleshoot technical problems, improve navigation, evaluate performance, and support a consistent shopping experience.

Payment and Fraud Prevention

To support transaction verification, identify suspicious activity, prevent unauthorized purchases, and protect our customers and business.

Business Administration

To maintain accounting records, manage customer communications, evaluate product demand, and carry out ordinary business operations.

Legal and Regulatory Compliance

To comply with applicable laws, lawful requests, tax and accounting obligations, regulatory requirements, and legitimate legal proceedings.

Marketing Communications

If we send promotional messages, we will do so in accordance with applicable law and any required consent or opt-out procedures. You may unsubscribe from marketing emails using the instructions provided in the message or contact us directly.

4. Cookies and Similar Technologies

Our website or its service providers may use cookies and similar technologies to support essential website functions and understand general visitor activity.

Depending on the tools enabled, these technologies may help:

  • Maintain shopping cart and session functionality.

  • Remember selected preferences.

  • Support checkout and website security.

  • Measure page visits and general traffic patterns.

  • Understand which product pages receive attention.

  • Evaluate marketing campaign performance.

  • Improve website loading and navigation.

You can manage certain cookies through your browser settings. Disabling cookies may affect website features, and some shopping functions may not operate as intended.

Where required by law, we will provide appropriate notices and choices for nonessential cookies or similar tracking technologies.

5. How We Share Personal Information

We do not treat customer personal information as a product for sale. We may disclose information to service providers and other parties when reasonably necessary for business operations, legal compliance, or another purpose permitted by law.

Potential recipients may include:

Payment Processors: To authorize, process, verify, and manage transactions.

Shipping and Delivery Providers: To prepare, transport, track, and deliver customer orders.

Website Hosting and Technology Providers: To host the website, maintain systems, provide security, and support technical operations.

Customer Support Providers: To assist with order inquiries, communications, and customer service activities.

Analytics or Advertising Providers: If enabled, to measure website performance, understand general visitor activity, or support advertising and marketing functions.

Professional Advisers: Accountants, auditors, legal advisers, and other professional service providers where appropriate.

Government Authorities and Legal Parties: Where disclosure is required by law, legal process, court order, or an authorized governmental request, or where necessary to protect legal rights, safety, or property.

We expect service providers handling information on our behalf to use it for authorized purposes and to comply with applicable contractual and legal obligations.

6. Sale, Sharing, and Targeted Advertising

We do not sell customer personal information in exchange for money as part of our ordinary retail operations.

Certain privacy laws define “sale,” “sharing,” or “targeted advertising” more broadly than an ordinary cash sale. If our use of advertising, analytics, or similar technologies falls within a definition regulated by applicable law, consumers may have specific rights or choices.

You may contact us at [email protected] to ask about our information practices or submit a privacy request.

7. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, subject to applicable legal requirements.

The appropriate retention period may depend on:

  • Whether an order or customer service matter remains open.

  • Tax, accounting, and transaction-record requirements.

  • The need to resolve disputes or enforce agreements.

  • Security and fraud-prevention needs.

  • Applicable regulatory or legal obligations.

When information is no longer reasonably necessary, we may delete it, securely dispose of it, or de-identify it, subject to lawful retention requirements.

8. Information Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Depending on the systems and providers involved, safeguards may include access restrictions, secure website connections, service-provider controls, and procedures for handling customer information.

No online service or electronic storage system can be guaranteed to be completely secure. We therefore cannot promise absolute security, but we take reasonable steps to protect information within our control.

If a security incident occurs, we will assess the circumstances and provide notices when required by applicable law. Florida Statutes §501.171 addresses reasonable data-security measures and notification obligations concerning certain breaches of personal information.

9. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to certain personal information we maintain about you.

  • Request correction of inaccurate personal information.

  • Request deletion of certain information, subject to legal exceptions.

  • Request a copy of certain information in a portable format, where applicable.

  • Opt out of marketing communications.

  • Exercise applicable choices relating to targeted advertising or certain data-sharing practices.

  • Ask questions about our collection and use of personal information.

To submit a request, email [email protected]. Please describe the request clearly and provide enough information for us to identify the relevant account or transaction.

For your protection, we may need to verify your identity or authority before responding to certain requests. We will handle requests within the timeframe required by applicable law.

Some information may need to be retained for legal, accounting, security, or transaction-related purposes even after a deletion request.

10. Children's Privacy

Our website is intended for a general shopping audience and is not designed to knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 in circumstances where parental consent is required, we will take appropriate steps consistent with applicable law.

A parent or legal guardian who believes a child has submitted personal information to us may contact [email protected].

11. Third-Party Websites and Services

Our website may contain links to third-party websites or use external services such as payment platforms, shipping tools, and technology providers.

These services may operate independently and may have their own privacy policies, security practices, and terms of use. We encourage you to review those policies before submitting personal information to a third party.

The presence of an external link does not mean that IFBC AMERICA LLC controls or endorses every practice of that external service.

12. Visitors Outside the United States

Our business is located in the United States. If you access our website from another country, information you provide may be processed or stored in the United States or another location where our service providers operate.

Privacy laws and protections may differ between jurisdictions. Where applicable law grants additional rights or imposes additional requirements, we will handle information in accordance with those obligations.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website technology, service providers, or legal requirements change.

The latest version will be published on this page with a revised Effective Date. Where appropriate or legally required, we may also provide a notice through the website or another reasonable communication channel.

14. Contact Us

For privacy questions, access or deletion requests, or concerns about the handling of personal information, contact:

IFBC AMERICA LLC
Attn: Shianela Benavides Maguino
661 County Road 13 S
Saint Augustine, FL 32092
United States
Email: [email protected]
Website: https://www.epicbakezone.world/

15. Applicable Law

This Privacy Policy is intended to operate in accordance with applicable federal law and relevant Florida information-security and consumer-protection requirements. Nothing in this policy limits a privacy right or remedy that cannot legally be waived.